No. It is generally best if they are not. Obviously, they are usually elderly and unwell; it may be time for the enduring power of attorney to take over the financial situation and the aged care resident to focus on their own health issues.

Yes, but we do feel a better result is obtained face to face. However, as many of our families are interstate or overseas, we can provide advice completely by phone, email and mail.

Melbourne. 2 offices

Level 8, 350 Collins Street, CBD,

OR, 1330 Ferntree Gully Road, Scoresby

Sydney. Level 40, Australia Square building, 264 George Street, CBD

Gold Coast, Level 4, 130 Bundall Road, Bundall

Yes, but call us to discuss if this is an issue.

Ideally this would be the best situation, however frequently this is not possible. The next best arrangement would be to have the other enduring powers attorney available by telephone. However, in our busy world we understand getting everyone together may not be possible.

Yes, the aged care process can move fairly quickly and sometimes clients are still arranging legal documentation. It is best to meet to discuss to financial situation as soon as possible.

We provide a no obligation, no cost initial appointment so that we can learn about our clients’ issues and see if we can help our potential client. If we feel that we can be of assistance, we will quote – at this initial appointment – on what our fixed fee will be.

Yes, our AFSL number is 480387.

These people may be experts in their own field, but if they are not an expert in aged care financial advice and do not have an Australian financial services licence (AFSL) to protect you from poor advice: you should not act on their advice. It is a complicated area, mistakes can be costly.

Sometimes the family has not realised there is an issue that needs to be solved. The first appointment is complimentary, there is nothing to lose in being safe and thorough.

No, there may be strategies to avoid having to sell the home.

Centrelink have gifting rules around this issue. There are also legal issues concerning this action. You should definitely seek expert advice before taking such a course of action.

No, we are extremely proud that we are have our own financial services licence. We do not have any association at all with any other financial institution.

As part of our work, we do discuss the payment structure of the RAD with the aged care home. However, our focus is not to negotiate down the RAD – frequently this actually creates a worse financial result for our clients.

Yes. Frequently clients come to us before they start looking for an aged care home so they can understand the financial implications and establish what size RAD would be affordable – or best – for their situation.

Yes, ideally it would be a good idea if you have kept a copy of what you have lodged with Centrelink. However, completing the asset and income assessment form is just an additional part of our advice package, therefore we can still help you.